关键词: 防震减灾, 公共服务, 满意度评价, 需求, 科普

Abstract: In order to make a comprehensive and systematic evaluation of the status and demands of public service of earthquake disaster mitigation, we launched an investigation with Social Opinion Polling Center of National Bureau of Statistics on the current situation of public service of earthquake disaster mitigation and the demands for it in 2018. The investigation was conducted for 18~75-year-old residents for both urban and rural areas in 31 provinces of China mainland using the Computer Assisted Telephone Interview(CATI)method and 20 078 valid samples were received in total. The questionnaire mainly includes two parts: the current situation assessment and the demand survey. The assessment of public service status consists of five indicators: earthquake emergency drill, knowledge publicity of earthquake prevention and disaster reduction, acquisition of earthquake information, reliability of information released by earthquake agencies, and overall satisfaction. The results indicate that only 27.4% of public have participated the earthquake emergency drill, and 73.5% of public have learned some knowledge about earthquake prevention and disaster reduction in different level. It shows that rural residents have a lower level of scientific knowledge of earthquake disaster mitigation although the rural residents have a higher level of satisfaction. Meanwhile, 82.9% of the public are very concerned about earthquake-related information, and the earthquake information acquisition convenience score is 81.51 points(the full score is 100 points). At present, TV is still the most popular way to obtain the earthquake-related information, besides that, network and the new media app such as Wechat and Weibo play a more and more important role. In terms of the reliability of official information published by the earthquake administration, the score is 83.69 points which indicates that the public tend to believe in official departments. Furthermore, the degree of satisfaction evaluation of public service of earthquake disaster mitigation is marked 76.44 points which shows that there is still much room for improvement. The more educated the public, the less satisfied they are with the public service of earthquake prevention and disaster reduction. The results also show that 51.81% of the public are willing to obtain earthquake warning information at their own expense. As for the demand, the most expectative services for the public are post-earthquake rescue and reconstruction, earthquake warning, and house earthquake resilience test. The results of the investigation may provide some reference for the government to provide better services of earthquake disaster mitigation and to make scientific knowledge popularization in a more scientific way.

Key words: earthquake prevention and disaster reduction, public service, satisfaction evaluation, demand, scientific knowledge popularization